Updated 31.01.2023
Orders are shipped from Brisbane, Australia usually within 4 business days from purchase date.
During busy sale periods and due to COVID, orders may require additional days to be processed before they are shipped.
Once your order has been shipped, you will be provided with a tracking number via the email address you used to order.
Please check your spam folder if your order is marked as ‘complete’ but you haven’t received your tracking number.
We currently only ship within Australia. For international orders, visit LoveLocsNatural.com
Shipping to Australia
- FREE standard shipping within Australia on any order above $100.
- Standard shipping – 2-5 business days – $9.95 – $19.95.
Please note that for all shipments, we are not responsible for lost or stolen packages.
Please also be aware that in the event that a delivery address is submitted incorrectly or mistyped when an order is placed, Love Locs assumes no responsibility. We will work to get the package to you, though an address error can incur a turnaround time of up to 3 weeks.
When will my order be sent?
As items are made in small batches, Love Locs make every effort to ensure that product(s) ordered and paid for are dispatched within 4 business days.
During busy sale periods orders may require additional days to be processed before they are shipped. Orders placed on a weekend or a public holiday will be processed the next business day. If you have any concerns or questions regarding your order please contact customer service or phone us on +614 03 675 398.
Out of stock
If once you have placed your order online, an item(s) in your order is no longer available, we will advise you via email and give you the option to refund the cost of the item(s), offer you an exchange for another item, or provide you with an in store credit.
Shipping delays
PLEASE NOTE THAT THERE WILL BE DELAYS DUE TO THE CURRENT COVID-19 GLOBAL SITUATION. PLEASE EXPECT AND PREPARE FOR FOR SUCH DELAYS DELAYS. PLEASE NOTE ONCE THE PARCEL IS IN THE POSTAL NETWORK WE ARE UNABLE TO PROVIDE YOU WITH A REFUND UNLESS THE ITEM IS FAULTY OR DAMAGED WHEN IT IS RECEIVED BY YOU. WE ARE HERE TO ASSIST AND WILL KEEP YOU UPDATED.
Due to the huge response we receive during sale and promotional periods, there are times where we will be unable to ship your order the following business day. Please allow additional days for the processing of your order during these sale times, as well as any public holidays when our dispatch centre is closed.
Love Locs is unable to accept responsibility for delays in delivery due to unforeseen circumstances, such as natural disasters, epidemics, lockdowns, delivery company strikes, etc, postal service delays or Customs handling times. Timeframes are approximates. Delivery times are estimates only and can vary depending on your location, distance from metro area, busy sales periods, natural disasters and pandemics, delays caused by shipping couriers, credit card verification processes, customs holds & any other delay outside of our control.
Order cancellation
If your order has been dispatched and/or a tracking number allocated, unfortunately we are unable to cancel your order.
Please check that your billing and shipping address details are accurate before submitting your order. Changes to your address details and/or delivery instructions must be communicated to Love Locs via info@lovelocs.com.au within 24 hours of you placing the order. Please check that your billing and shipping address details are accurate before submitting your order.
Love Locs can cancel your order once you, the buyer, has submitted the order within 24 hours of you placing the order if we have reasonable grounds to suspect that your order on our website is fraudulent.
Wrong address supplied by customer
Where the customer has supplied the wrong address to Love Locs, Love Locs accept no liability or responsibility for any product once the product has been delivered (demonstrated via tracking number by the Postal Carrier) to your nominated address. A $10 fee will apply to resend your items once we receive the original parcel back via courier.
Unclaimed parcels
If your package is unclaimed and is returned back to us or you would like a refund for change of mind, any refund will be minus the original cost of shipping to you, any shipping costs charged to us by the courier to return the parcel back to us and any restock fee, which will not be refunded. A $10 fee will be charged to resend any items to you if they are returned to us.